1. Introduction
Contract Conquest Consulting ("we", "us", or "our") operates the SeniorConnect Calls platform ("Service"). This Privacy Policy describes how we collect, use, and share information about you when you use our Service.
2. Information We Collect
We collect the following categories of information:
- Account Information: When you register, we collect your name, email address, and authentication credentials through our identity provider (Clerk).
- Profile Information: Licensed states, phone number, and role within the platform (insurance agent, inbound vetter, or administrator).
- Call Data: Phone numbers of callers, call duration, call timestamps, transfer history, and call outcomes.
- Lead Information: Name, email, phone number, and age of callers captured as leads by inbound vetters.
- Financial Data: Wallet balances, transaction history, and payment records processed through our payment provider (Whop).
- Usage Data: Login timestamps, status changes (online/offline/away), and interaction with the platform.
3. How We Use Your Information
- To provide and operate the Service, including routing calls, processing payments, and managing user accounts.
- To match callers with licensed insurance agents based on state licensing.
- To process billing, including qualified call charges and missed call penalties.
- To communicate with you about your account, including service updates and alerts.
- To maintain security and prevent fraud.
- To comply with legal obligations.
4. Information Sharing
We may share your information with:
- Service Providers: Including Clerk (authentication), Whop (payments), and Amazon Web Services (call infrastructure and hosting).
- Other Users: Inbound vetters can see insurance agent names, licensed states, and conversion statistics. Callers may see or hear your name during transfers.
- Legal Requirements: We may disclose information if required by law, legal process, or government request.
5. Data Retention
We retain your account information for as long as your account is active. Call logs and transaction records are retained for a minimum of 3 years for regulatory and billing purposes. You may request deletion of your data as described in our Data Deletion Instructions.
6. Data Security
We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), authenticated API endpoints, webhook signature verification, and role-based access controls. However, no method of electronic transmission or storage is 100% secure.
7. Third-Party Services
Our Service integrates with third-party providers including Clerk (authentication), Whop (payment processing), Amazon Chime SDK (voice communication), and Facebook (social login). Each of these providers has their own privacy policies governing how they handle your data.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Object to or restrict certain processing of your data.
- Receive your data in a portable format.
To exercise any of these rights, please contact us at the email address below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact Contract Conquest Consulting at the email address associated with your administrator account.